Getting Started

General Information

Supported Formats
Falcon: Audio Units, AAX, VST, Stand-alone
UVI Workstation: Audio Units, AAX, VST, Stand-alone
Effects: Audio Units, AAX, VST

Supported Operating Systems
Mac OS X 10.7 and higher (32 and 64-bit) - (macOS 10.12 Sierra supported)
Windows 7 and higher (32 and 64-bit) - (Windows 10 supported)
Important note: Falcon is 64-bit only

Requirements
Hard Drive: 7 200 rpm recommended or Solid State Drive (SSD)
4GB RAM (8GB+ highly recommended)
FREE iLok account - not necessarily an iLok dongle, just a free account
Internet connection for the license activation
Falcon or UVI Workstation to run libraries

Tested and Certified in :
Digital Performer 8+, Pro Tools 11+, Logic 9+, Cubase 7+, Nuendo 6+, Ableton Live 8+, Studio One 2+, Garage Band 6, Maschine 1 & 2, Tracktion 4+, Vienna Ensemble 5, Reaper 4+, Sonar X3, Main Stage 3, MuLab 5.5+

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Legacy Products

Please note that there is no support for the following legacy, free and demo products :
Analogic Piano 09, PlugSound Box, PlugSound volumes, Charlie, Xtreme FX (v1) and Ultra Focus

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Product Registration

I didn’t receive any serial number(s) by email, where can I get it (them)?

After placing an order on UVI.net, you will receive a "Your Serial Number(s) ref. UVIXXXXXX" email. If not, please check your "Spam" folder.

Serial numbers are also included in your PDF invoice (downloadable from your Order History / enclosed to your « Order Confirmation » email).

How to make sure I receive emails from UVI?

Please add @uvi.net domain to your whitelist to prevent future messages from being tagged as spam.

I registered but the license didn't appear in my iLok account

You might have entered the wrong iLok User ID when registering your product. Please contact our Support Department by filling out the Contact Support form, we can reset the previous registration and send the license to the correct ID.

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FAQ

How do I move my license from a computer to an iLok (and vice versa)?

1. Launch iLok License Manager and sign in
2. Locate your license
3. Right-click on it and select “Deactivate” – the license will appear in the “Available” tab

4. Drag and drop the pending license to your computer or your iLok dongle

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How do I move my license from a computer to another computer?

1. Launch iLok License Manager and sign in
2. Locate your license
3. Right-click on it and select “Deactivate” – the license will appear in the “Available” tab

4. Launch iLok License Manager on the other computer and sign in
5. Go to “Available” tab
6. Drag and drop the pending license to your computer

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Can I authorize my license on multiple computers at once?

Products registered since March 25, 2014 support authorization on up to 3 devices concurrently.
Products registered before March 25, 2014: you can purchase 3 additional activations for any of these titles for $29.
More at "My Products"

To verify how many authorizations your license allows and how many you have remaining please refer to the next question: ‘How do I tell how many authorizations I have left?’.

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How do I tell how many authorizations I have left?

To verify how many authorizations your license allows and how many you have remaining:
1. Open iLok License Manager
2. Select your license
3. Click "Show Details"

4. Refer to the "Authorizations" section for details

If you have products that were registered before March 25, 2014, these are single-activation licenses.
You can purchase 3 additional activations for any of these titles for $29. More at "My Products"

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What is a UFS file?

UFS is a monolithic instrument file format. All resources required by an instrument including samples, patches and other assets are stored within it.

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What is a RAR file?

RAR is an extremely efficient compression format for audio files, which makes it perfect for shrinking large UFS files for transfer across the Internet. If you've downloaded one from our website you'll need to use a RAR utility to decode the UFS file. If you don't already have a RAR utility you can download one for free. We recommend UnrarX on OS X, or WinRAR on Windows. Simply drag your RAR file onto the RAR utility and the UFS file should appear after a short time. After the UFS file has successfully decoded, you can delete the RAR file from your computer.

If you encounter an error message like "CRC failed" please try to download the RAR archive again.

Please note:
If multiple UFS files are created you'll need to keep all of them (make sure they stay in the same directory).

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Does it matter where I store my UFS files?

No, you can install UFS files anywhere you like, on any drive connected to your computer. The faster the drive, the better the instruments performance will be.

Please note:
If your sound bank has two files (UFS, UFS1) or three files (UFS, UFS1, UFS2), that means you need to download the updated sound bank from your account, as all our libraries are now provided with a unique UFS file.

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How do I access my instrument in UVI Workstation?

Instruments are accessible through the browser. They can be located manually in your systems file structure via the browser’s “Devices” tab or conveniently aggregated from multiple locations under the browser’s “Soundbanks” tab.

To add an instrument location to the “Soundbanks” tab:
1. Create a folder and place your UFS file(s) in it
2. Launch UVI Workstation
3. Go to [Preferences > Sound Banks]
4. Add the folder you created in Step 1
5. Restart the application
Your instrument should now appear in the browser's “Soundbanks” tab.


The default location for UVI soundbanks is:
- OS X: [system disk]/Library/Application Support/UVISoundBanks/
- Windows 32-bit: C://Program Files (x86)/UVISoundBanks/
- Windows 64-bit: C://Program Files/UVISoundBanks/

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I have multiple UFS files named UFS, UFS1, UFS2 etc., do I need all of them?

If your sound bank has two files (UFS, UFS1) or three files (UFS, UFS1, UFS2), that means you need to download the updated sound bank from your account, as all our libraries are now provided with a unique UFS file.

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After opening UVI Workstation, I receive a message that says "Unable to mount the Volume from '/[yourUFSfolder]/Library.ufs' (Invalid file)"

This can be the result of a couple different things:
1. Make sure you have the latest version of UVI Workstation installed
2. The UFS files (or shortcut/alias) might not have the correct name; please ensure the name is identical to the original file or/and ending with ".ufs"
3. The UFS file might be corrupted; you can right-click on the file and select “Verify soundbank integrity”.
If the process doesn’t end successfully, please download the library again from your UVI account
4. [Mac only] The UFS file might have a permissions issue; locate the UFS file and 'Get Info' (Cmd+I), then change privileges to 'Read & Write'

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After opening UVI Workstation, I receive a message that says "Unable to mount the Volume from '/[yourUFSfolder]/Library.ufs' (No valid authorization file)"

The application is unable to find a license for this particular library. The most common cause is forgetting to plug-in the iLok.


Please ensure:

1. You have the latest iLok License Manager installed
2. You have the latest UVI Workstation installed

Please note:
If you have verified the above and the error persists you may need to Sync/Repair your iLok. This can be done via the iLok License Manager.

To Sync/Repair an iLok key: (prior to that, please ensure you have only ONE iLok key plugged into your computer)
1. Open iLok License Manager and login to your account
2. Make sure your iLok key is plugged in and select it
3. Click on “Details” (bottom-right corner)
4. Click “Sync/Repair”

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After launching UVI Workstation on Windows, I receive a message that says "Unable to mount the volume from C:/Program Files/UVI workstationX64/unins000.dat (Invalid File)

For an unknown reason, the following folder is automatically scanned at start up: C:/Program Files/UVI Workstation x64/. Please remove this folder from UVI Workstation's "Preferences > Sound Banks"

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After loading a REX file or a part using REX files, I have a message displaying "[REX unsupported]"

Please download and install the current REX Shared Library drivers here

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Just installed Rex Shared Library on OS X 10.9.x, I keep on getting this message "Couldn't load the program XXX.rx2"

It must be a permission conflict with the folder containing the REX Shared Library.
1. Locate this folder /Library/Application Support/Propellerhead Software/...
2. Right-click it and select "Get infos"
3. Go to "Sharing & Permissions"
4. Unlock the option on the right bottom corner - you will be asked for your admin password
5. Ensure "System" is set to "Read&Write"
6. Click on the cog wheel icon (under users list)
7. Select "Apply to enclosed assets" and validate

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Do I need an iLok account to run UVI Workstation with the demo sound pack, non-protected library (i.e. Analogic Piano 09) or simple audio samples?

No, an iLok account is only required to run protected libraries.

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I own a legacy instruments such as PlugSound Box, Xtreme FX (legacy version) or Ultra Focus, can I upgrade?

Yes you can. Please fill out our Contact form to see what upgrades are available to you.
More information here

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Why old operating systems such as Windows XP or Mac OS X 10.5 for instance are no longer supported?

These operating systems are now out-dated: most features in new software are incompatible with these OS.
We strongly recommend that you upgrade your OS to the latest version to take full advantage of the new updates.

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Séparateur

EULA (End User License Agreement)

UVI allows you to use any sounds from UVI libraries (even in its original state) within a musical or sonic composition with no problem. You can also use the sounds in a composite of sounds BUT you aren't allowed to use the sounds as single elements in a competitive product.

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