General Information

Supported Formats
Audio Units, RTAS, AAX, VST, Stand-alone
Audio Units, AAX, VST (Sparkverb)

Supported Operating Systems
Mac OS X 10.7 and higher (32 and 64-bit)
Windows 7 and higher (32 and 64-bit)

Requirements
Hard Drive: 7 200 rpm recommended or Solid State Drive (SSD)
4GB RAM (8GB+ highly recommended)
FREE iLok account
UVI Workstation

Tested and Certified in :
Digital Performer 7 & 8, ProTools 10 & 11, Logic 9 & X, Cubase 7, Ableton Live 8 & 9, Studio One 2, Garage Band 6, Maschine 1 & 2, Tracktion 4, Vienna Ensemble 5, MPC Renaissance, Reaper 4, Sonar X3, Main Stage 3, MuLab 5.5, Finale 2014, Sibelius

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Legacy Products

Please note that there is no support for the following legacy, free and demo products :
Analogic Piano 09, Plugsound Box, Plugsound volumes, Charlie, Xtreme FX (v1) and Ultra Focus

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Product Registration

How do I register my boxed product with serial number(s)?

Please ensure you have an iLok account first. Upon registration, you will be asked to enter your iLok account User ID.

1. Log in to your UVI account here
2. Click on [Product Registration]
3. Enter your Serial Number and iLok User ID

Please note:
- If you purchased your product through UVI.net, your serial number will be delivered via email AND included in your PDF invoice (enclosed to your « Order Confirmation » email).
- If you purchased a boxed product through another source, please check beneath the DVD/Flash media for a serial number sticker.

After you register your product on UVI.net, a license will be deposited in your iLok account. Use the iLok License Manager to activate it.

I didn’t receive any serial number(s) by email, where can I get it (them)?

After placing an order on UVI.net, you will receive a "Your Serial Number(s) ref. UVIXXXXXX" email. If not, please check your "Spam" folder.

Serial numbers are also included in your PDF invoice (downloadable from your Order History / enclosed to your « Order Confirmation » email).

How to make sure I receive emails from UVI?

Please add info@uvi.net or support@uvi.net to your contact list to prevent future messages from being tagged as spam.

I registered but the license didn't appear in my iLok account

You might have entered the wrong iLok User ID when registering your product. Please contact our Support Department by filling out the Contact Support form, we can reset the previous registration and send the license to the correct ID.

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UFS Installation

Before you go any further, please verify the following :

1. Ensure your iLok key / your computer, containing the used license(s), is recognized by the iLok License Manager. Your registered iLok(s) and/or computer(s) will appear in the "Locations" list on the left of your screen.
(If you have any trouble with your iLok account, please check the really helpful iLok FAQ and iLok License Manager Quick Start Guide from iLok.com)

2. Ensure you have the latest version of UVI Workstation installed

UFS Installation Guide

1. Download and install the latest iLok License Manager for your system

2. Download and install the latest version of UVI Workstation
UVI Workstation for Mac OS X
UVI Workstation for Windows
UVI Workstation for Windows (x64)

3. Some of our files are in .rar format. We recommend that you use UnrarX (Mac) or WinRAR (Windows) for decompression. Both are available for free download.

4. Set up a UFS instrument file:
- Create a folder and place the UFS file(s) within it
- Launch UVI Workstation (standalone version)
- Go to [Preferences > Sound Banks]
- Select and add the folder you created in Step 1
- Restart the application
Your library will appear in the [Browser > SoundBanks] section.

5. If you have issues with a UFS file, you can right-click on the file and select “Verify soundbank integrity”. If the process doesn’t end successfully, please download the library again from your UVI account.

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FAQ

How do I download my license to an iLok dongle?

1. Download and install the latest iLok License Manager
2. Launch the app. Log into your account using your iLok User ID and password
3. Plug your iLok dongle into your computer. Your registered iLok will appear in the Locations list on the left of your screen
4. Go to “Available” tab

5. Drag and drop the pending license to your iLok dongle

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How do I download my license to a computer?

1. Download and install the latest iLok License Manager
2. Launch the app. Log into your account using your iLok User ID and password
3. Go to “Available” tab

4. Drag and drop the pending license to your computer

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How do I move my license from a computer to an iLok (and vice versa)?

1. Launch iLok License Manager and sign in
2. Locate your license
3. Right-click on it and select “Deactivate” – the license will appear in the “Available” tab

4. Drag and drop the pending license to your computer or your iLok dongle

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How do I move my license from a computer to another computer?

1. Launch iLok License Manager and sign in
2. Locate your license
3. Right-click on it and select “Deactivate” – the license will appear in the “Available” tab

4. Launch iLok License Manager on the other computer and sign in
5. Go to “Available” tab
6. Drag and drop the pending license to your computer

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Can I authorize my license on multiple computers at once?

Products registered since March 25, 2014 support authorization on up to 3 devices concurrently.
Products registered before March 25, 2014: you can purchase 3 additional activations for any of these titles for $29.
More at "My Products"

To verify how many authorizations your license allows and how many you have remaining please refer to the next question: ‘How do I tell how many authorizations I have left?’.

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How do I tell how many authorizations I have left?

To verify how many authorizations your license allows and how many you have remaining:
1. Open iLok License Manager
2. Select your license
3. Click "Show Details"

4. Refer to the "Authorizations" section for details

If you have products that were registered before March 25, 2014, these are single-activation licenses.
You can purchase 3 additional activations for any of these titles for $29. More at "My Products"

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iLok

For any issues concerning your iLok account or key, please refer to the official iLok website for support. 


Links to some common issues have been collected here for your convenience:
iLok License Manager Quick Start Guide
Frequently Asked Questions
Protected Software
My iLok Account Issues
iLok Issues
Licenses and Codes
iLok.com Products and Services
Broken, Lost and Stolen iLoks

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Why iLok?

iLok provides a secure platform for UVI products and provides our users with an easy way to transport licenses without the physical restrictions and timely delays associated with challenge/response systems.
iLok keys are small, easy to transport and cross-platform; allowing you to use your software on any supported system and move from location to location conveniently.

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What is a UFS file?

UFS is a monolithic instrument file format. All resources required by an instrument including samples, patches and other assets are stored within it.

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What is a RAR file?

RAR is an extremely efficient compression format for audio files, which makes it perfect for shrinking large UFS files for transfer across the Internet. If you've downloaded one from our website you'll need to use a RAR utility to decode the UFS file. If you don't already have a RAR utility you can download one for free. We recommend UnrarX on OS X, or WinRAR on Windows. Simply drag your RAR file onto the RAR utility and the UFS file should appear after a short time. After the UFS file has successfully decoded, you can delete the RAR file from your computer.

If you encounter an error message like "CRC failed" please try to download the RAR archive again.

Please note:
If multiple UFS files are created you'll need to keep all of them (make sure they stay in the same directory).

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After several attempts, my download doesn't end successfully, what can I do?

Please contact our Support Department by filling out the Contact Support form; we can help avoid dropouts by using a download manager tool and another link to download the library.

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Does it matter where I store my UFS files?

No, you can install UFS files anywhere you like, on any drive connected to your computer. The faster the drive, the better the instruments performance will be.

Please note:
If your sound bank has two files (UFS, UFS1) or three files (UFS, UFS1, UFS2), that means you need to download the updated sound bank from your account, as all our libraries are now provided with a unique UFS file.

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How do I access my instrument in UVI Workstation?

Instruments are accessible through the browser. They can be located manually in your systems file structure via the browser’s “Devices” tab or conveniently aggregated from multiple locations under the browser’s “Soundbanks” tab.

To add an instrument location to the “Soundbanks” tab:
1. Create a folder and place your UFS file(s) in it
2. Launch UVI Workstation
3. Go to [Preferences > Sound Banks]
4. Add the folder you created in Step 1
5. Restart the application
Your instrument should now appear in the browser's “Soundbanks” tab.


The default location for UVI soundbanks is:
- OS X: [system disk]/Library/Application Support/UVISoundBanks/
- Windows 32-bit: C://Program Files (x86)/UVISoundBanks/
- Windows 64-bit: C://Program Files/UVISoundBanks/

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I have multiple UFS files named UFS, UFS1, UFS2 etc., do I need all of them?

If your sound bank has two files (UFS, UFS1) or three files (UFS, UFS1, UFS2), that means you need to download the updated sound bank from your account, as all our libraries are now provided with a unique UFS file.

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After opening UVI Workstation, I receive a message that says "Unable to mount the Volume from '/[yourUFSfolder]/Library.ufs' (Invalid file)"

This can be the result of a couple different things:
1. The UFS files (or shortcut/alias) might not have the correct name; please ensure the name is identical to the original file or/and ending with ".ufs"
2. The UFS file might be corrupted; you can right-click on the file and select “Verify soundbank integrity”.
If the process doesn’t end successfully, please download the library again from your UVI account
3. [Mac only] The UFS file might have a permissions issue; locate the UFS file and 'Get Info' (Cmd+I), then change privileges to 'Read & Write'

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After opening UVI Workstation, I receive a message that says "Unable to mount the Volume from '/[yourUFSfolder]/Library.ufs' (No valid authorization file)"

The application is unable to find a license for this particular library. The most common cause is forgetting to plug-in the iLok.


Please ensure:

1. You have the latest iLok License Manager installed
2. You have the latest UVI Workstation installed

Please note:
If you have verified the above and the error persists you may need to Sync/Repair your iLok. This can be done via the iLok License Manager.

To Sync/Repair an iLok key: (prior to that, please ensure you have only ONE iLok key plugged into your computer)
1. Open iLok License Manager and login to your account
2. Make sure your iLok key is plugged in and select it
3. Click on “Details” (bottom-right corner)
4. Click “Sync/Repair”

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After launching UVI Workstation on Windows, I receive a message that says "Unable to mount the volume from C:/Program Files/UVI workstationX64/unins000.dat (Invalid File)

For an unknown reason, the following folder is automatically scanned at start up: C:/Program Files/UVI Workstation x64/. Please remove this folder from UVI Workstation's "Preferences > Sound Banks"

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After loading a REX file or a part using REX files, I have a message displaying "[REX unsupported]"

Please download and install the current REX Shared Library drivers here

Please note:
REX isn't supported on 64 bit Windows yet.

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Just installed Rex Shared Library on OS X 10.9.2, I keep on getting this message "Couldn't load the program XXX.rx2"

It must be a permission conflict with the folder containing the REX Shared Library.
1. Locate this folder /Library/Application Support/Propellerhead Software/...
2. Right-click it and select "Get infos"
3. Go to "Sharing & Permissions"
4. Unlock the option on the right bottom corner - you will be asked for your admin password
5. Ensure "System" is set to "Read&Write"
6. Click on the cog wheel icon (under users list)
7. Select "Apply to enclosed assets" and validate

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After launching UVI Workstation on Windows, I have a message displaying "The program can't start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem"

This is a Pace and Visual issue, you will need to update your Visual C++ Redistributable for Visual Studio 2012.

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Do I need an iLok account to run UVI Workstation with the demo sound pack, non-protected library (i.e. Analogic Piano 09) or simple audio samples?

No, an iLok account is only required to run protected libraries.

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I own a legacy instruments such as PlugSound Box, Charlie, Xtreme FX (legacy version) or Ultra Focus, can I upgrade?

Yes you can. Please fill out our Contact form to see what upgrades are available to you.
More information here

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I'm using Ableton Live in Windows and UVI Workstation doesn't respond to my MIDI controller, what's wrong?

In some instances key messages won't reach plugins of Ableton Live (PC), including UVI Workstation. There's a work-around that can be implemented that solves this problem.

To ensure key messages reach plugins of Ableton Live (works on version 6.0.9 or higher):
1. Create a text file called "Options.txt"
2. Add this line of text to the file: -_EnsureKeyMessagesForPlugins
3. Put it in the following directory (Windows 7, 8): Users(username)AppDataRoamingAbletonLive x.x.xPreferences

Additional information about Live's Options.txt overrides here

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Why old operating systems such as Windows XP or Mac OS X 10.5 for instance are no longer supported?

These operating systems are now out-dated: most features in new software are incompatible with these OS.
We strongly recommend that you upgrade your OS to the latest version to take full advantage of the new updates.

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My Avira protection identifies UVI Workstation as a Trojan, what can I do?

Avira recommends that you set an exception until the false-positive warning is solved in future virus definition.
More details here

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Séparateur

EULA (End User License Agreement)

UVI allows you to use any sounds from UVI libraries (even in its original state) within a musical or sonic composition with no problem. You can also use the sounds in a composite of sounds BUT you aren't allowed to use the sounds as single elements in a competitive product.

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